FAQ's

How do I order online?

We've made ordering online as simple as possible. Find the product you like, go to the detail page for that item, follow the steps under "Enter Order Information Below."  When you have finished adding your product to the "Shopping Cart" go to "Check Out" where you will be requested to sign in and complete your shipping information.  Decide on the type of shipping, enter your credit card info and submit the order.  Once you submit your order you will immediately receive a confirmation message and an order number. 

How long will it take to get my order?

That’s up to you. When you place your order, you will receive an email confirmation with a unique order number. We will prepare your proof usually within one to two business days.  We will ship your order usually within three business days after receiving your approval of the proof.  We offer several shipping choices from ground (3-7 business days) to next day air, depending on the urgency of your order.  Usually ground orders within the U.S. are received within 3-7 business days after shipment.

When is my credit card charged?

For cards that require proof approval your credit card is charged at the time we receive your proof approval.  If there is no proof involved your credit card will be charged shortly after the order has been placed.

How do I know that I’ll be satisfied with the design, paper weight or quality?

All of our cards are printed on premium paper. We are very careful to limit our designs to only those that are printed on paper appropriate for the intended occasion.  If you’d like to see any card in advance, we will gladly send you a free sample (no more than three please).  Simply find a card you like and contact us to receive these free samples.

Can you send me a catalog?

We do not print a catalog as all of our designs are constantly changing and are displayed here on the site. However, we are glad to send you a free sample (no more than three please). Simply find a card you like and contact us to receive samples.

Can I order by phone?

Yes, we will gladly accept your order by phone. If you feel more comfortable using the phone please contact us.  If we are not available simply leave a message and we will get back to you.

Is it safe to order online from AbsolutelyPaper.com using my credit card?

Absolutely. We take every precaution to ensure your transaction is safe, including encrypting your information and sending it over the Internet using SSL (secure socket layer) technology. In addition, we will never share your information with any other marketer (see Security and Privacy).

Can I get my envelopes sent to me in advance?

Yes...we understand that you might want to get a head start addressing your envelopes.  We will pre-ship your envelopes (within one business day of receiving your order) regardless of the quantity for a $10 charge.  Please note that in most cases this is unnecessary as we usually ship the printed cards within a few days after the pre-shipped envelopes.  Usually this service is of most value to expectant mothers ordering birth announcements.

I am expecting a baby but I don’t yet know my child’s gender, weight, etc...can I order a birth announcement anyway? No problem. Just choose a birth announcement design you like for one gender and order it. When prompted to enter the text, just type in “I do not know text yet...Please hold printing until I contact you.” Then, when your baby is born, just email or call us with your text and we’ll start printing. If your child turns out to be of the other gender, just choose another design that is priced the same and let us know to exchange the card. The advantage is that you will have taken care of the shopping and ordering before you have your hands full with your new baby.

Can I cancel an order?

If your order has not yet been printed, we can cancel it at no charge - just contact us right away.  Should you need to cancel an order that involves a proof  because we do not charge your credit card until after you approve the proof, we can issue a full refund.  If we have already created your proof we can refund all but $15.00.  If your order involves custom printing and we are not contacted before the design is created we will be unable to cancel it because it is impossible for us to reuse theses items. 

Which credit cards are accepted?

AbsolutelyPaper.com accepts MasterCard, Visa, American Express and Discover.

What if I do not receive an order confirmation via e-mail?

You will receive an order confirmation message via e-mail shortly after AbsolutelyPaper.com receives your order.  If you do not receive this message there may have been a problem with transmitting your order.  If this occurs please contact us.

Can I change the delivery address?

We will be happy to change the address as long as your order has not yet been shipped...just contact us.

Can I contact someone at AbsolutelyPaper.com?

Yes, we can be contacted via Email or Phone. See Contact Us